FAQ

Am I charged for failed requests?

No. Only successful requests that return valid parsed data count against your quota. Retries happen automatically inside the API.

Which search engines are supported?

Google (Search, Maps, Trends, Scholar, Shopping, Jobs, News, Events, Play, Finance, Autocomplete, Reverse Image, Local Services), Bing, Yandex, and Amazon (across every major marketplace). See the Google, Bing, Yandex, and Amazon pages.

Can I get results for a specific city?

Yes. Pass location="<City, State, Country>" for free-form targeting, or use the Locations API to resolve a canonical geo ID.

Desktop or mobile?

Both, via device=desktop or device=mobile. Results differ significantly, pick explicitly for reproducible rank-tracking.

How fast are results?

Typical response is under 3 seconds for most engines. Google Maps and Scholar can take longer for complex queries with many results.

Do you provide SLA guarantees?

Enterprise plan includes a 99.9% uptime SLA. Lower tiers have best-effort availability without a guarantee.

What’s the difference between the SERP API and the Web Scraping API?

SERP API returns pre-parsed JSON for search surfaces we explicitly support. Web Scraping API fetches and renders any URL you point at it, leaving parsing to you (or to extraction rules). Use SERP API for search; Web Scraping API for anything else.

Can I scale beyond 100K calls/month?

Yes. For 1M+ calls/month, contact sales for a custom plan with dedicated infrastructure and volume pricing.

Is there a free trial?

3-day money-back guarantee on first purchase. Contact support within 3 days of the charge for a full refund.

Do you have SDKs?

Official SDKs for Python, Node.js, PHP, Ruby, and Go are on GitHub. Each repo mirrors the REST reference.

Still have questions?

Live chat from the panel or email hi@shifter.io.